I don’t use eBay very often. Once or twice a year, at most. I don’t have the patience to get into bidding wars, and on the few recent occasions I have dipped my toes in, I’ve wound up with an acute case of buyer’s remorse: I wound up with a Nintendo Wii that I didn’t particularly want last January because I placed a bid that I didn’t expect would actually win the auction. That’s nobody’s fault but my own, of course, but it illustrates why I generally pay little attention to online auctions.
With the holiday season here, however, and my finances tighter than usual, I figured I’d dust off my old account and see if I could locate a few deals in order to check some people off my gift list. I logged into to my old account (after several failed attempts at remembering my old username/password combo), and immediately noticed that the e-mail address I had on file was defunct. For going on three years. No problem, I thought, I’ll just update it and be on my merry way.
Not so fast! Apparently, eBay thought my e-mail address was too similar to my user name (seancdaug), and wouldn’t let me proceed. So I changed my user name by tacking on my birth year, which is what I’ve done for a few other sites (seancdaug1981). What eBay’s errors messages didn’t tell me, however, was that this was still too similar to my e-mail address. Only now, I was at an impasse: eBay only allows user names to be changed once a month, and if I waited that long to update my e-mail, I’d miss the holidays entirely.
So I had the choice of setting up a sock puppet e-mail address for the express purpose of receiving eBay announcements, or phoning eBay’s customer support and getting them to resolve the issue. I chose the latter, and eventually got through to a helpful woman who did manage to resolve the problem, after a fashion.
The problem is, she had a pronounced accent, and I’m apparently not as clear over the phone as I’d like to think that I am. The solution we devised was to have her manually change my user name, after which I would (at last) be able to update my e-mail address. In search of a suitable name, I went with my secondary fallback, “wildfire-darkstar.” Only she didn’t hear “wildfire-darkstar,” even after a somewhat humorous spelling attempts (“fish indigo rose epsilon,” and so forth). And so, for at least the next 30 days, I shall be known to eBay merchants and bargain hunters as “wildfire-darkftar”! I can’t help but think of the pre-1800 tendency to typeset “f” in place of “s” (e.g., “Congreff” instead of “Congress”).
Honestly, I’m more amused by anything else. As I said, I don’t use eBay often enough to care whether or not my user name makes any logical sense, and the most important thing was to get my e-mail address working properly. And the support woman was, despite our communications problem, so helpful and conscientious that I didn’t have the heart to inform her of the typo. The only real complaint I have is that eBay should’ve made it more clear in their account management interface how dissimilar the user name and password needed to be.